WHAT CAN I RETURN?
Custom Elements is committed to providing you hassle free returns.
In the rare case if you are not 100% satisfied with your purchase (size issues, damages etc.), we will be happy to accept a return for a refund on products in new/unused condition*.
Please request a return by sending a mail with complete order details to firstname.lastname@example.org within 48 hours of delivery of product. The time mentioned by the courier company will be considered. Please mention “Return: <order no>” in the subject line and the reason of return in the mail. For faster returns click pictures of the product showing the defect and attach to the mail.
Items must be unused and in the original packaging (please do not assemble, install, or modify the product in any way). The original tags should not be removed.
Following conditions are considered as Custom Elements errors under which free returns will be provided:
- The product has manufacturing defect
- The product Is delivered in damaged condition
- Wrong item delivered
For orders delivered in India where reason for return isn’t a result of a Custom Elements error, the cost of the initial shipping charge and a return fee will be deducted from your refund.
Following are the possible scenarios:
- Product with free shipping – In such case only returns fee of Rs.299/- will be deducted
- Product with shipping charges – In such case return shipping fee of Rs. 299/- and the initial shipping charges will be deducted
The few exceptions for items that cannot be returned except for Custom Elements error include:
- Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)
- Items sold on Sale or Discounts
- Out of stock items arranged specially for a customer
- Customized Items
If an item is returned after being used or without original packing then it will be termed as invalid return and will be returned back to the customer for which an additional fee for reshipping has to be paid. Also if there is a transit damage while returning to our warehouse then the product will not be accepted back.
Please ship the product to the address communicated at the time of return initiation.
Under the case of our error we will refund a standard shipping charge which can go to a maximum of Rs.250/- depending on the size and the price of the product.