WHAT CAN I RETURN?

Custom Elements is committed to providing you a great service.

In case you face sizing issues with your riding gear, we will be happy to provide you a size exchange on products in new/unused condition. If the product is not available in the next size you will be given a Credit Note Voucher which can be used to purchase any other product on our website in future.

Incase you do not want to exchange the product then we shall provide you a Refund of the amount. Forward shipping charges will be deducted from the refund which can be upto Rs.500/-.

For accessories & parts there is no exchange so please re-check the compatibility before placing the order. In a case of damaged or wrong product delivered, a replacement will be provided.

You can request an exchange/refund by sending a mail with complete order details to support@customelements.in within 2 days of delivery of product.

  • Please mention “Exchange/Return: <order no>” in the subject line
  • The reason of return in the mail.
  • Click pictures of the product showing the defect and attach to the mail.

For orders delivered in India where reason for return isn’t a result of a Custom Elements error, the cost of return shipping and replacement shipping have to be borne by the customer. Under the case of our error, we will arrange a return shipping or refund a standard shipping charge which can go to a maximum of Rs.500/- depending on the size of the product if customer ships the product.

The items that cannot be returned/exchanged as per the above policy except for Custom Elements error includes:

  • Accessories & Merchandise
  • Items sold on Sale or Discounts
  • Innerwear
  • Special/Pre-ordered ordered items
  • Customized Items

Following conditions are considered as Custom Elements errors:

  1. The product has manufacturing defect affecting core usability
  2. The product is delivered in damaged condition
  3. Wrong item delivered
  4. Items out of stock (Refund can be initiated)

Points to be taken care of while returning the product:

  • Items must be unused and in the original packaging.
  • The original tags should not be removed (e.g. Sticker on the Helmet visor.
  • Do not assemble, install, or modify the product/packaging in any way.
  • While packing back make sure the branded product box/packaging is not damaged.
  • Do not tape on the product brand box.

If customer feels that the item was delivered in damaged/defective condition then video proof of unboxing will be required to be submitted by the customer. If video proof is not available we won’t be able to accept the return request.

An audit will be done by our team once product arrives to us. If our audit team finds the product and packaging is not in original condition sent by the customer then the return/exchange request will be rejected.

Products with transit damage occurred while shipping back will be termed as invalid return.

Please ship the product to the address communicated at the time of return initiation. Product has to be couriered within 24 hours of the return confirmation and tracking no. has to be given to our team.

The decision of accepting return/exchange claims will be at sole discretion of Custom Elements team.