WHAT CAN I RETURN?
Custom Elements is committed to providing you a great service.
In case you face sizing issues with your riding gear, we will be happy to provide you a size exchange on products in new/unused condition. If the product is not available in the next size you will be given a Credit Note Voucher which can be used to purchase any other product on our website in future.
Incase you do not want to exchange the product then we shall provide you a Refund of the amount. Forward shipping charges will be deducted from the refund which can be upto Rs.500/-.
For accessories & parts there is no exchange so please re-check the compatibility before placing the order. In a case of damaged or wrong product delivered, a replacement will be provided.
You can request an exchange/refund by sending a mail with complete order details to firstname.lastname@example.org within 2 days of delivery of product.
- Please mention “Exchange/Return: <order no>” in the subject line
- The reason of return in the mail.
- Click pictures of the product showing the defect and attach to the mail.
For orders delivered in India where reason for return isn’t a result of a Custom Elements error, the cost of return shipping and replacement shipping have to be borne by the customer. Under the case of our error, we will arrange a return shipping or refund a standard shipping charge which can go to a maximum of Rs.500/- depending on the size of the product if customer ships the product.
The items that cannot be returned/exchanged as per the above policy except for Custom Elements error includes:
- Accessories & Merchandise
- Items sold on Sale or Discounts
- Special/Pre-ordered ordered items
- Customized Items
Following conditions are considered as Custom Elements errors:
- The product has manufacturing defect affecting core usability
- The product is delivered in damaged condition
- Wrong item delivered
- Items out of stock (Refund can be initiated)
Points to be taken care of while returning the product:
- Items must be unused and in the original packaging.
- The original tags should not be removed (e.g. Sticker on the Helmet visor.
- Do not assemble, install, or modify the product/packaging in any way.
- While packing back make sure the branded product box/packaging is not damaged.
- Do not tape on the product brand box.
If customer feels that the item was delivered in damaged/defective condition then video proof of unboxing will be required to be submitted by the customer. If video proof is not available we won’t be able to accept the return request.
An audit will be done by our team once product arrives to us. If our audit team finds the product and packaging is not in original condition sent by the customer then the return/exchange request will be rejected.
Products with transit damage occurred while shipping back will be termed as invalid return.
Please ship the product to the address communicated at the time of return initiation. Product has to be couriered within 24 hours of the return confirmation and tracking no. has to be given to our team.
The decision of accepting return/exchange claims will be at sole discretion of Custom Elements team.
Refund will be done to the original payment method within 2-5 working days. Incase of a COD order we will need the bank details or UPI id to process the refund. Incase of any changes, customer will be informed over the email or a phone call.
Kindly note there might be delay in processing your refund from your bank. Once we intimate about the refund, you can get in touch with the bank incase of a delay.
We ship the items quickly as possible for great customer experience.
Customer can request for an order cancellation or changes in order within 4 hours after placing the order or before the item is shipped whichever is earlier by sending an email to email@example.com
We will respond if the changes/cancellation is accepted. No charges will be levied if requested before this timeline.
Incase item is already shipped and you would like to cancel/make changes then to and fro shipping charges will be deducted from the amount paid. This amount will be based on charges mentioned in shipping policy.