Warranty Policy

  • Authenticity and Standard Warranty: CustomElements Private Limited (“Custom Elements”) affirms the genuineness of all products listed on our website. Each product is backed by the standard warranties promised by the respective brands. We take pride in delivering only authentic and quality products to our customers.
  • Warranty Confirmation: While we strive to keep our website’s warranty information accurate, please be aware that manufacturers or official distributors may occasionally modify warranty terms without prior notice. For the latest and most precise warranty details, we urge customers to directly contact the product’s brand or official representative. If warranty information is not available on our website or in the product package, kindly reach out to the brand or official representative for clarification.

  • Assistance in Warranty Claims: At Custom Elements, we are committed to providing support and assistance throughout the warranty claim process. Should customers encounter any issues covered by the warranty, we will assist in facilitating communication between the customer and the brand or its official representative.

  • Brand’s Sole Discretion: It is essential to understand that the final decision regarding the acceptance or rejection of a warranty claim rests solely with the brand or its official representative. While we will advocate for our customers, Custom Elements does not have the authority to unilaterally approve or reject warranty claims on behalf of the brand.

  • Rejected Claims: In instances where a warranty claim is rejected by the brand or its official representative, Custom Elements shall not be held responsible for such decisions. We will provide transparency throughout the process and inform customers of the claim’s status, but the brand’s decision will be binding.

  • Exclusions: Please note that stock clearance items are not covered by warranty, as indicated by a stock clearance note displayed on the product page. Additionally, any product alterations or modifications made by the customer or any third party may void the warranty provided by the brand.

  • Customer’s Responsibility for Return Shipment: In cases where the brand requires the customer to return the product for warranty-related reasons, the customer shall bear the responsibility and cost of shipping the product back to the brand. Custom Elements will provide assistance and guidance to the customer in this process, ensuring a smooth and efficient return experience.

Contact Information

For any inquiries or to seek assistance in claiming a warranty, customers may reach out to our dedicated support team at support@customelements.in. We are here to address your concerns and provide guidance throughout the warranty process to ensure a seamless experience for our valued customers.