SHIPPING & DELIVERY POLICY

Dispatch Timeline

  • The average lead time for dispatch is two working days, but we ensure that the product will leave the warehouse as quick as possible.
  • You can receive the product in multiple packages as the products might be shipped from different warehouse locations based on their availability.

Shipping Charges

  • Standard shipping charges will be mentioned on the checkout page at the time of placing order.
  • Order having cart value above Rs. 5000/- will offer free standard shipping. (Not applicable for Jammu & Kashmir and North eastern regions)

Packaging

  • Before shipping, we do a quality check on the goods and packaging.

Tracking & Delivery

  • Each shipment’s tracking information will be communicated via email. For registered users, the orders area also contains tracking information will be available under the profile section.
  • We use the best courier services to deliver the products, but the courier partner may experience a delay that is beyond our control. Due to this delay, order cancellations will not be accepted.
  • Your provided address will determine the delivery time. It typically takes 3 to 10 working days to complete a delivery. The tracking details will show an estimated delivery time.

Courier Partners

  • Delhivery
  • BlueDart
  • Amazon Shipping
  • XpressBees
  • DTDC
  • EKart

International Shipping

  • We ship products outside India on special request. Kindly get in touch with our team on WhatsApp at +91 906 669 4591 or email us at support@customelements.in

 

SPECIAL/ PRE-ORDER

CustomElements Pvt. Ltd. is proud to offer a wide variety of riding gear and bike accessories – either on demand or through scheduled pre-orders from the manufacturers. Your requirements are brought in from all over the world, and as such returning special order items to the importers or manufacturers is cost prohibitive. As a result, and to continue offering our best prices and service, we are implementing the following terms and conditions for special order items:

  • Special orders cannot be cancelled once the order has been placed with the manufacturer.
  • When special order items arrive at Custom Elements warehouse, customers will be notified by our Customer Support or sales team so that a shipping date can be confirmed.
  • Special order items cannot be returned to Custom Elements unless it is due to a quality issue.
  • Advances (Minimum 50% of the order value) will be collected at time of placing the order for further action of booking the special requirement with the manufacturer.
  • Custom Elements will not be responsible for any delay faced in the tenure of arranging a special order. However, our team will try to escalate the same once a delay has been observed.

As always, our Sales and Customer Service Team is here to help. Please remember to reach out if you have any questions or concerns in regards to your regular or special orders over a call or WhatsApp at +91 906 669 4591.