Shipping

  • The normal dispatch time is within 2 working days but we will assure that product is dispatched as soon as possible from the warehouse.
  • Since the products are shipped from different warehouse locations you may receive the product in separate packages.
  • Tracking details of each shipment will be sent across via email. For registered users tracking details can also be found in the orders section.
  • Delivery time will differ based on your given address. An estimated delivery time will be given along with the tracking details.
  • We ship the products using the best courier companies but there might be a delay from the courier partner which is not under our control. Order cancellations will not be accepted due to this delay.
  • We do a quality check of the product and packaging before the dispatch. In case you find the package is tampered, please do not accept the parcel. Kindly inform us immediately about such a case and keep the phone no. of the delivery person handy.
  • Please make sure you record a video while unboxing the parcel. This will be necessary to report transit damage or faulty product.

Return Shipping

  • Product has to be shipped by the customer within 48 hours of raising a return request
  • Make sure product is packed safely and a reputed courier company is used to ship the parcel
  • Incase of a transit damage in return shipping, product will not be accepted as a return under any circumstances. The same will be shipped back to you at an additional cost.
  • If for some reason you are not able to ship the product back to us, we can raise the return shipping for you provided our shipping partners service your area. The price for the same will be informed to you while raising this request as it depends on the size of the product.
  • Even in case of Custom Elements booking the return shipping the packing of the product has to be done safely by the customer and a transit damaged product will not accepted as a return. The same will be shipped back to you at an additional cost.
  • Kindly send across the tracking details to us on support@customelements.in once product is shipped back

International Shipping

We ship products outside India on special request. Kindly get in touch with our team on +91 9066694591