Frequently Asked Questions
Yes, our products are 100% genuine as we deal with trusted vendors only. If in any case you find an issue in the product we accept returns and give complete money back guarantee.
Creating an account will provide you with a lot of benefits like details of your previous orders, filled up fields with personal details and address every time you transact. Though it is not mandatory.
We protect your data with high level encryption so you can be cool enough that our site is super safe & your data is protected with us.
We accept Debit/Credit Card, Net Banking, Digital Wallets & COD payment options. EMI is available on selected credit cards.
Standard delivery time is 3-10 days for surface shipping depending on your location. Please check out the shipping tab in product page for more details.
You can review the status of your orders and other related information in the 'My Account' section
In the My Account page, click on the 'My Orders' link to view the status of all your orders.
Products sold on Custom Elements are covered under our Exchange/return policy provided product is in new/unused condition and all the tags are intact.
For more details visit Return Policy.
Product reviews on Custom Elements are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:
Have you used this product?
It's always better to review a product you have personally experienced.
Educate your readers
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.
Be yourself, be informative
Let your personality shine through, but it's equally important to provide facts to back up your opinion.
Get your facts right!
Nothing is worse than inaccurate information. If you're not really sure, research always helps.
Be creative but also remember to stay on topic. A catchy title will always get attention!
Easy to read, easy on the eyes
A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.
There are absolutely no hidden charges at Custom Elements. All our products are including taxes. The amount visible at the checkout is the final amount to be paid for the order to be delivered to you.
Yes, CustomElements Pvt. Ltd. is proud to offer a wide variety of riding gear and bike accessories - either on demand or through scheduled pre-orders from the manufacturers. Your requirements can be brought in from all over the world.
Special orders cannot be cancelled once the order has been placed with the manufacturer. Custom Elements will not be responsible for any delay faced in the tenure of arranging a special order.