Frequently Asked Questions

Are the product sold on Custom Elements genuine?

Yes, our products are 100% genuine as we deal with trusted vendors only. If in any case you find  an issue in the product we accept returns and give complete money back guarantee.

Do I need to create an account to shop?

Creating an account will provide you with a lot of benefits like details of your previous orders, filled up fields with personal details and address every time you transact. Having an account also ensures, tracking the status of order anytime. Hence we have made it mandatory.

How secure is shopping on your site? Is my data protected?

We protect your data with high level encryption so you can be cool enough that our site is super safe & your data is protected with us.

What are the payments methods accepted?

We accept Debit/Credit Card, Net Banking & Digital Wallets using Instamojo payment gateway and Paytm. We also accept COD if your pincode is serviceable for the same with our courier partner. You can check the same once you enter your pincode in the Checkout page.

What are the delivery charges?

Standard delivery time is 4-7 days for surface shipping. For custom orders the standard delivery time depends on the intricacies of design. Please check out the shipping tab in product page for more details.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section
In the My Account page, click on the 'My Orders' link to view the status of all your orders.

How do I cancel the order I have placed?

You can cancel your order by writing to us at support@customelements.in within 24 hours from the time when order was placed or before the order is shipped whichever is earlier.
For more details visit Cancellations and Refund Policy

Can I return back the products once it is delivered to me?

Yes, the products sold on Custom Elements are covered under 7 days return policy provided it is in new/unused condition and all the tags are intact.
For more details visit Return Policy.

What is the Return policy on Customized Products?

Customized products can be returned back only on the condition of CustomElements errors. For more details visit Return Policy.

When are refunds provided?

We provide hassle free refunds which are processed under the scenarios mentioned in Cancellations and Refund Policy

What are the guideline to write product reviews?

Product reviews on Custom Elements are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What are the extra/hidden charges I have to pay apart from the MRP?

There are absolutely no hidden charges at Custom Elements. All our products are including taxes. The amount visible at the checkout is the final amount to be paid for the order to be delivered to you.

What all things do you Custom Design and Paint?

We love Custom Designing everything but due to limited resources right now we just design and paint Motorcycles, Helmets, Walls and Canvas for you. 

Can I give my personal design for making my own custom orders?

Yes of-course! We would love to hear your ideas before we take up the pen and paper. So feel free to share your design with us.

Will you take my old helmet for customization?

Our artists need untampered outer shells to showcase their creativity. So if your helmet does not have any major damage then you can definitely customize & give it a new look.