Frequently Asked Questions

Are the product sold on CustomElements genuine?

Yes, our products are 100% genuine as we deal with best of brands and their authorized distributors. Even for custom products we use only original products as base.

Do I need to create an account to shop?

Creating account is not mandatory but it will provide you with lot of benefits like complete details of your previous transaction at one place and creates ease while doing new purchases. There is no hassle of re-entering personal details like contact details and address every time you transact and one can easily Manage/edit address and other important details. Having an account also ensures, tracking the status of order anytime, Thus giving complete control of your transaction on Custom Elements.

How secure is shopping on your site? Is my data protected?

We protect your data with SHA-2 and 2048-bit encryption so you can be cool enough that our site is super safe & your data is protected with us.

What are the payments methods accepted?

We accept Debit/Credit Card, Net Banking & Digital Wallets using Instamojo payment gateway. We also accept COD if your pincode is serviceable for the same with our courier partner. You can check the same once you enter your pincode in the Checkout page.

What are the delivery charges?

Standard delivery time is 4-7 days. For customized products the standard delivery time is 13-15 days. Please check out the shipping tab in product page for more details.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section
In the My Account page, click on the 'My Orders' link to view the status of all your orders.

How do I cancel the order I have placed?

You can cancel your order by writing to us at within 24 hours from the time when order was placed or before the order is shipped whichever is earlier.
For more details visit Cancellations and Refund Policy

Can I return back the products once it is delivered to me?

Yes, the products sold on CustomElements are covered under 7 days return policy provided it is in new/unused condition and all the tags are intact.
For more details visit Return Policy.

What is the Return policy on Customized Products?

Customized products can be returned back only on the condition of CustomElements errors. For more details visit Return Policy.

When are refunds provided?

We provide hassle free refunds which are processed under the scenarios mentioned in Cancellations and Refund Policy

What are the guideline to write product reviews?

Product reviews on CustomElements are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What are the extra/hidden charges I have to pay apart from the MRP?

There are absolutely no hidden charges at CustomElements. All our products are including taxes. The amount visible at the checkout is the final amount to be paid for the order to be delivered to you.

What are Customized helmets?

In simple words, customized helmets are hand painted art to suit your personality and style. Our artists ensure that every product designed is unique and at par with Industry standards. All the customized helmets are painted only on the external shell keeping the inside of helmet i.e the lining and internal shell intact and untampered.

What is the life of the Helmet and the external design?

All the helmets are customized with high end automotive paint and lacquer to give the ultimate finish. The life of the external quote is at par with any other top end branded helmet. Durability of the product is as guaranteed by OEM as mentioned above we do not tamper with the internals of the helmet keeping all the manufacturer features and safety standards intact.     

Can I give my personal design for making my own customized helmet?

Not as of now, but believe us we are working on it relentlessly and we should be coming up with it any moment. So be tuned to our website and social media pages.

Nonetheless if you still can’t wait just write to us your idea so that we can connect with you the moment we are able to suffice your requirement.

Will you take my old helmet for customization?

Our artists need untampered outer shells to showcase their creativity. So if your helmet does not have any major damage then you can definitely customize & give it a new look.

Do I get manufacturer's warranty for customized helmet?

Since we do not modify the internals or core of the product, there should not be any problem with the manufacturer's warranty claim. We would still insist you to confirm it with the manufacturer.